We are currently recruiting for a Customer Service Assistant to join our team in Enfield.
The purpose of this role is to receive and process customer enquiries and orders providing, courteous and efficient standards of customer service.
Reports to Branch Supervisor/Manager.
To project a professional image at all times.
To maintain confidentiality outside Morelli, regarding any sensitive information.
To be courteous and polite to all customers, encouraging good customer relations.
To ensure the security and safekeeping of company property.
To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognizing the importance and benefits of effective team working.
To ensure a courteous & quick response when answering the telephone.
To communicate with distributors, suppliers, employees and head office to ensure quality and delivery standards are upheld.
To ensure the accurate, efficient and timely processing of customer orders and enquiries whether received through a phone call or digital / electronic media.
To respond to and deal with any customer/supplier/branch communication sent by email, fax or telephone.
To provide point of contact to ensure that customers greeted on reception are dealt with promptly and courteously.
To ensure the security of any monies received.
To ensure that any customer complaint is forwarded to the manager/supervisor.
To ensure a high housekeeping standard is maintained throughout.
To ensure maximum sales are gained through the up-selling of products.
To ensure all paperwork you are responsible for is processed correctly.
To ensure any showroom display is kept clean, tidy and up to date.
To comply with all relevant operating procedures.
To participate in stocktaking as instructed by management.
To comply with all Health & Safety legislation and company procedures.
To undertake other duties as reasonably requested by the Manager/Supervisor or deputy.